If you purchased a trial item, returns are free with free return shipping! However, some fees are involved with returns of purchased (non-trial) items. If you don't you item listed below, no return fees are involved:

Violin

• Sets: $49
• Single Strings (E, A, D, G): $10, 15, 18, 20

Viola

• Sets: $59
• Single Strings (A, D, G, C): $15, 18, 20, 25

Cello

• Sets: $99
• Single Strings (A, D, G, C): $25, 30, 35, 40

Double Bass

• Sets: $109
• Single Strings (G, D, A, E, extended E): $30, 35, 40, 45, 50
• Solo (A, E, B, F#): $30, 35, 40, 45

Rosin Flight Trials

• Tier 1: $30
• Tier 2: $35
• Tier 3: $45
• Tier 4: $55

We accept returns for all items EXCEPT rosins, pencils, gut strings, instrument cases, and post-trial returned strings. If you are unhappy with your purchase, please contact us at info@soundboxstrings.com and we will do our best to make things right. Once a return is initiated, we will send a pre-paid shipping label. Upon receiving the return, we will fully refund the item minus any shipping costs or restocking fees associated. See below for return windows, shipping costs, and restocking fees for specific items:

Return Windows:

• 7 days: Basic String Trials
• 14 days: New String Trials, Rosin Flight trials and Purchased Accessories (except purchased rosins, pencils, and instrument cases).
• 21 days: Single String Quartet trials

Shipping charges:

• Free: New String Trials, Single String Quartet trials, Rosin Flight trials
• $5: ANY product under $45
• $15: Basic String Trials (return shipping included in price). You may see a $10 initial shipping deposit which is to account for our site's automatic $5 shipping charge for any product under $45.

Trial fee(s):

• Pay only shipping: Basic String Trials, Cello Endpin Trials, and Purchased Accessories
• New Trial Strings and String Sets*:

Violin

• Sets: $49
• Single Strings (E, A, D, G): $10, 15, 18, 20

Viola

• Sets: $59
• Single Strings (A, D, G, C): $15, 18, 20, 25

Cello

• Sets: $99
• Single Strings (A, D, G, C): $25, 30, 35, 40

Double Bass

• Sets: $109
• Single Strings (G, D, A, E, extended E): $30, 35, 40, 45, 50
• Solo (A, E, B, F#): $30, 35, 40, 45

Rosin Flight Trials

• Tier 1: $30
• Tier 2: $35
• Tier 3: $45
• Tier 4: $55

*Please note that if you decide to purchase a New Trial String or Set, the trial fee will be deducted from the total cost in the final payment. However, the trial fee is non-refundable so it is unfortunately not returned if you decide to return the string(s). If you'd ok with trying used strings, experiment with Basic String Trials and only pay for shipping.

Return Window Definition:

A return window begins when you receive the item and not
upon purchase. Once a return window ends, you will no longer be able to request
a return.

To start a return, please contact us at info@soundboxstrings.com. If your return is accepted, we’ll send you a return shipping label, as well as
instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Yes! If your son or daughter thinks their instrument's strings sound off, they could be correct. The strings might be old or false. Our trial program can help them get a sense of what string manufacturer, type, and overall sound they'd like to acheive through their instrument.

• 7 full days: Basic String Trials
• 14 full days: New String Trials, Rosin Flight trials and Purchased Accessories (except purchased rosins, pencils, and instrument cases).
• 21 full days: Single String Quartet trials

But please contact us if you need additional time. We're happy to oblige!

If the string breaks within the first 4 days, we ask that you contact us at info@soundboxstrings.com and send the broken string back. Within the email, please specify if you would like us to send out the same strings.

We accept returns for all items EXCEPT rosins, pencils, gut strings, instrument cases, and post-trial returned strings. If you are unhappy with your purchase, please contact us at info@soundboxstrings.com and we will do our best to make things right. Once a return is initiated, we will send a pre-paid shipping label. Upon receiving the return, we will fully refund the item minus any shipping costs or restocking fees associated. See below for return windows, shipping costs, and restocking fees for specific items:

Return Windows:

• 7 days: Basic String Trials
• 14 days: New String Trials, Rosin Flight trials and Purchased Accessories (except purchased rosins, pencils, and instrument cases).
• 21 days: Single String Quartet trials

Shipping charges:

• Free: New String Trials, Single String Quartet trials, Rosin Flight trials
• $5: ANY product under $45
• $15: Basic String Trials (return shipping included in price). You may see a $10 initial shipping deposit which is to account for our site's automatic $5 shipping charge for any product under $45.

Trial fee(s):

• Pay only shipping: Basic String Trials, Cello Endpin Trials, and Purchased Accessories
• New Trial Strings and String Sets*:

Violin

• Sets: $49
• Single Strings (E, A, D, G): $10, 15, 18, 20

Viola

• Sets: $59
• Single Strings (A, D, G, C): $15, 18, 20, 25

Cello

• Sets: $99
• Single Strings (A, D, G, C): $25, 30, 35, 40

Double Bass

• Sets: $109
• Single Strings (G, D, A, E, extended E): $30, 35, 40, 45, 50
• Solo (A, E, B, F#): $30, 35, 40, 45

Rosin Flight Trials

• Tier 1: $30
• Tier 2: $35
• Tier 3: $45
• Tier 4: $55

*Please note that if you decide to purchase a New Trial String or Set, the trial fee will be deducted from the total cost in the final payment. However, the trial fee is non-refundable so it is unfortunately not returned if you decide to return the string(s). If you'd ok with trying used strings, experiment with Basic String Trials and only pay for shipping.

Return Window Definition:

A return window begins when you receive the item and not
upon purchase. Once a return window ends, you will no longer be able to request
a return.

To start a return, please contact us at info@soundboxstrings.com. If your return is accepted, we’ll send you a return shipping label, as well as
instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Post-trial Returns are strings that have undergone a trial and been returned to us. We offer a 40% discount for strings that have only been on 1 instrument for a maximum of 2 weeks, or up to 60% for strings that have been out for more than 2 weeks. All post-trial returns are rigorously inspected and are sold without any major defects with a majority of their lifespan intact. Post-trial strings are considered final sale, and as such, we cannot accept returns.