Refer to our Refund Policy for more details.
How it Works: Trial Policy
Sets and Single Strings, Single String Quartets, and Rosin Flights
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Explore our selection of strings and rosins for violin, viola, and cello. Choose which quartet, flight, or string you would like to try. If you don't see a combination you'd like listed, please contact us at info@soundboxstrings.com.
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On the product page you'll be able to see the trial price surrounded by a box. That is the non-refundable price for trialing the item. However, there are perks to trialing and not just purchasing (Quartets and Rosin Flights)! Please check out the purchase discount photo on the product page for specific information.
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Enjoy a risk-free trial period of up to 7 days for Basic String Trials, 14 days for Rosin Flights and New String Trials, and 14 days for Single String Quartets. The trial period begins when you receive the product and not when you place your order. Play, experiment, and experience what a different set of strings and accessories can do for you!
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Basic Trial Sets/Strings: Return all strings. If you liked your trial strings, choose Purchase on the strings' product page.
New Trial Sets/Strings: Either keep or send your strings back! If you decide you want to keep them, we'll subtract the trial deposit from the final cost.
Single String Quartets: Return all strings or buy one when the trial ends.
Please check out the purchase discount photo on the product page or refer to the discount notecard that came with your product for more specific information.
Cello Endpin Trials: If you like one of the endpins, keep it and return the others! We'll be in contact about the final payment.
Rosin Flight Trials: Return all accessories when the trial ends.
Please check out the purchase discount photo on the product page or refer to the discount notecard that came with your product for more specific information.
Contact us at info@soundboxstrings.com to receive a return label free of charge
Post-Trial Returns
We offer a 40-60% discount on all previously trialed strings and string sets. The 40% discounted strings have been on another instrument for a maximum of two weeks and are in like-new condition with a majority of their lifespan intact. Any string that has been out more than two weeks will be discounted past 40%. Post-trial Returns are considered final sale, and as such, we cannot accept returns.
Post-Trial Returns
Previously trialed strings and string sets sold with heavy discounts
*Sale based on number of weeks used as a trial string
Post-Trial Return
Pirastro Perpetual Soloist Cello Set
$213.17